Handling Processing Time
24–72 hours for the order to be shipped if the items are in stock (orders placed on Friday after 2 PM will be processed the following Monday, the warehouse is closed on weekends). If the order is placed on hold or if there was a back ordered item it will not process until it has been properly verified and confirmed.
Shipment Processing Time
All orders placed by 2 PM will be processed the same business day. If it is after 2 PM then it will be processed the following business day. The warehouse processes shipments Monday through Friday excluding business holidays.
After your package is received at the post office it will take between 2–7 business days for delivery depending on the destination.
Shipping Rates
Shipping charges for your order will be added at checkout or waived if the order is $100 or more.
Shipping is a flat rate of $10 via USPS. For orders shipped within North Carolina, applicable state sales tax on shipping is already included in this rate.
Shipment Confirmation and Tracking
Customers will receive an order confirmation and a tracking number via email when the order has been processed.
Taxes
Pure Roots Botanicals is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Pure Roots Botanicals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our team to file a claim. Please save all packaging material and damaged goods before filing a claim.
I Still Have Not Received My Order
- Check Your Tracking Information: Use the tracking number provided in your shipping confirmation email to check the status of your delivery.
- Contact the Carrier: Sometimes, carriers may have additional information about your package's status.
- Reach Out to Us: If your order is delayed or if you need further assistance, please contact our customer support team at [email protected] or call us at +1 704-916-9721. Provide your order number and tracking details, and we'll investigate the issue promptly.
The Items Received Are Incorrect or Are Defective
We apologize if you received incorrect or defective items. Please follow these steps to resolve the issue:
- Contact Us: Email our customer support team at [email protected] or call us at +1 704-916-9721 as soon as possible. Please include your order number and a description of the issue.
- Provide Details: Attach any relevant photos of the incorrect or defective items to help us understand the problem better.
- Resolution: Our team will review your case and work with you to provide a solution, whether that means sending replacement items, issuing a refund, or offering an alternative resolution.
We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for choosing Pure Roots Botanicals, and we are committed to making this right for you.