Fast, Reliable, and Secure Shipping
At Pure Roots Botanicals, we understand the importance of getting your products to you quickly and safely. That’s why we’ve partnered with trusted carriers to ensure your orders are delivered on time and in perfect condition. Here’s everything you need to know about our shipping process.
Order tracking
Track your order with the tracking number provided in your shipping confirmation email to stay updated on its delivery status.
I still have not received my order
Check Your Tracking Information: Use the tracking number provided in your shipping confirmation email to check the status of your delivery.
Contact the Carrier: Sometimes, carriers may have additional information about your package’s status.
Reach Out to Us: If your order is delayed or if you need further assistance, please contact our customer support team at ivor@purerootsbotanicals.com or call us at +1 704-916-9721. Provide your order number and tracking details, and we’ll investigate the issue promptly.
The items received are incorrect or are defective
We apologize if you received incorrect or defective items. Please follow these steps to resolve the issue:
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Contact Us: Email our customer support team at support@purerootsbotanicals.com or call us at 1 704-916-9721 as soon as possible. Please include your order number and a description of the issue.
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Provide Details: Attach any relevant photos of the incorrect or defective items to help us understand the problem better.
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Resolution: Our team will review your case and work with you to provide a solution, whether that means sending replacement items, issuing a refund, or offering an alternative resolution.
We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for choosing Pure Roots Botanicals, and we are committed to making this right for you.